We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing AliExpress customers great value and service. We will continue to grow to meet the needs of all AliExpress customers, delivering a service beyond all expectation anywhere in the world.
Packages from AliExpress warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from AliExpress US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing AliExpress products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to yAliExpress country.
Shipping time varies by location. These are AliExpress estimates:
|Method||*Estimated Shipping Time|
|Free Shipping||50-60 Business Days|
|Other Shipping Method||07-20 Business Days|
Yes, you will receive an email once your AliExpress order ships that contains your AliExpress tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your AliExpress order was placed more than 5 business days ago and there is still no information on your AliExpress tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do AliExpress best to help you out.
All orders can be cancelled until they are shipped. If your AliExpress order has been paid and you need to make a change or cancel an order, you must contact us within 12 hour AliExpresss. Once the packaging and shipping process has started, it can no longer be cancelled.
Your AliExpress satisfaction is AliExpress #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your AliExpress refund will be processed, and a credit will automatically be applied to your AliExpress credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your AliExpress product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your AliExpress purchase back to us unless we authorize you to do so.
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